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BATH FITTER · CUSTOMER STORIES
Before you let anyone into your bathroom, read what happened when other homeowners chose us. Browse selected reviews, including four-star feedback, and follow the source links for more.
Browse by local team and service. Original wording. Linked sources.
Google totals from saved profile summaries dated 2026-09-17. Combined rating is weighted by review count and approximate because profile ratings are rounded.
CUSTOMER REVIEWS
A selected collection, not every review we have received. Each card links to its source. Filter by local team or bathroom service.
10 matching customer stories · page 2
Zach was very pleasant to work with. He was on time, friendly and very knowledgeable and informative. I was having trouble with water under the lining in my bathtub. He measured, took pictures and explained everything as to what would be involved. It would be nice if all representatives of companies were as efficient and thorough as he was. You are lucky to have him as an employee.
Judy Connelley
October 2025
I haven't used my shower yet, but it was professionally done. The installer (Miguel from Venezuela) was professional, clean, and considerate. I think the price was kind of high for a basic/standard walk-in shower, but the warranty and call back for further sealing after my floors get down are awesome. Overall would use them again if I could get a lower price😊. Mr. Dunn was very responsive to my needs and calls.
Robert Aller
Couple of weeks ago we had our bathtub replaced by a walking shower by Bath fitter. The salesman, Kevin Heller explained the process and answered all our questioned very clearly. The price he quoted us was very competitive with other local contractors. Zack, the installer was great in doing a neat job. He kept us informed during the process. He was punctual in coming and leaving the finished job in excellent shape. We highly recommend Bath Fitter and if you can get Zack to do the installation, you hit the jack pot. Abraham & Jean Khalil
Abraham Khalil
We want to sincerely commend this company for their outstanding customer service. Less than 24 hours after installation, customer service representative Aaron reached out to us, listened carefully to our concerns, and immediately took ownership of the situation. Without hesitation, Aaron arranged for a full replacement installation and ensured the issue was resolved promptly and professionally. His responsiveness, clear communication, and commitment to making things right were exceptional. We are now completely satisfied and fully stand by this company’s approach to customer service. Their ability to respond quickly, take accountability, and prioritize customer satisfaction speaks volumes about their values and professionalism. This experience reaffirmed our confidence in the company and demonstrated that customer satisfaction truly comes first. Highly recommended.
CONRAD WALTERS
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