Summary
Two real warranty calls: bullet holes from a drive-by, and a burned house where insurance covered the rebuild and our team still upgraded the fixtures. Watch the 41-second clip.
What does a lifetime warranty look like when something truly unexpected happens? In this 41-second clip, William Mullikin and Aaron Bishop share two warranty calls they won’t forget.
What you’ll hear in this clip
- A drive-by shooting left bullet holes in a customer’s acrylic walls.
- The only claim Aaron remembers denying: a house that burned down, where insurance was paying for the rebuild.
- Even then, the team took care of the customer and upgraded all of their fixtures.
Want to learn more?
- What a lifetime warranty actually covers
- Read Bath Fitter customer reviews
- 8 things nobody tells you about a tub-to-shower conversion
Video transcript
I do remember years ago we had a warranty claim where somebody had done a drive-by shooting on a house. And we went in and there were bullet holes in the acrylic. Did we warranty it? I can't remember. We probably did. We probably switched it out.
I've only had one warranty claim where we didn't warranty it, and the entire house had burned down and the insurance was paying for it to be rebuilt. In that instance, the insurance handled it, so we were able to take care of the customer, but we did upgrade all of their fixtures to the newest stuff as well. So that is the only warranty claim I guess was denied, because it was covered by someone else.
Sources
This guide applies to: Bath Fitter Arkansas, Bath Fitter Augusta, Bath Fitter Columbia, Bath Fitter Memphis, Bath Fitter Oklahoma, Bath Fitter Tri Cities, Bath Fitter Upstate SC/Western NC.